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Have purchased forever pro, but still pops up with a trial #pro

Yiyi Woo <yiyiwoo21@...>
 

Hi, there

I have purchased forever edition. But it still comes back with a pop up window asking for trial. You can find details in the previous email I sent.
I hope this can be fixed soon.

Kind regards,
Yiyi

Daria Kurguzova <kurguzovawork@...>
 

Hi!

Sorry for the long answer, we're just trrying to figure out as this situation didn't happen before. As you have made a few tries of purchasing: first was declined by Google and second was successful a failure may have occurred. We can make a refund if the problem is still there.

All the best,
Daria