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PD: [olekdia] Problems with purchasing Guru #questions

Nadia Albul
 

Hello Paweł!

Sorry for the delay with my answer! I've checked the status of your purchase, everything should be fine. Please check if you've tried everything described here: https://olekdia.com/index.php?title=FAQ#I_have_payed_for_Guru_version.2C_but_the_app_looks_the_same._What_should_I_do.3F + next question as well.

Anyway, if that does not help any, I will make a refund.

Paweł Lencki <lenckipawel@...>
 

Witam,
Czy na podstawie poniższych danych możecie uruchomić z powrotem wersję Guru lub zrobić zwrot pieniędzy żebym mógł zakupić jeszcze raz płatną wersję?
Pozdrawiam 


---------- Forwarded message ---------
Od: Paweł Lencki <lenckipawel@...>
Date: wt., 28 maj 2019, 18:27
Subject: Re: [olekdia] PD: [olekdia] Problems with purchasing Guru #questions
To: Nadia Albul <lune.the.me@...>


Hello, thank you very much for the hint. Below the date and order number.


GPA.3304-2325-1203-26143

Data zamówienia: 2018-10-27 13:24:43 CEST


wt., 28 maj 2019, 13:07 użytkownik Nadia Albul <lune.the.me@...> napisał:

Hello Paweł!

Sorry we cannot identify you via email as we don't collect and store any user data. Please try searching your inbox, with word like "Google Play receipt" or "order confirmation" (in Polish, if that is your language set in Google services). Will look forward for it!

Mushimitzu
 

Hello Nadia, Cześć Paweł.

Sprawdź czy na Twoim koncie google play jest zawarta płatność.
Wejdź na google play, potem subskrypcje a następnie poniżej powinieneś mieć informacje, że zakupiłeś premium
którą wersje, na ile, za ile i do kiedy.

Pozdrawiam
Bułka ✌

Nadia Albul
 

Hello Paweł!

Sorry we cannot identify you via email as we don't collect and store any user data. Please try searching your inbox, with word like "Google Play receipt" or "order confirmation" (in Polish, if that is your language set in Google services). Will look forward for it!

Paweł Lencki <lenckipawel@...>
 

Hello, unfortunately in my Google account there is no trace after ordering the Guru version. Can you check with my email address lenckipawel@... why I do not have a paid version? 
Best regards
Pawel


---------- Forwarded message ---------
Od: mrrogal@... <mrrogal@...>
Date: pon., 27 maj 2019, 18:47
Subject: PD: [olekdia] Problems with purchasing Guru #questions
To: Lenckipawel@... <Lenckipawel@...>




Wysłano z mojego smartfonu w PLAY


-------- Wiadomość oryginalna --------
Temat: Re: [olekdia] Problems with purchasing Guru #questions
Od: Nadia Albul
Do: mrrogal@...,support@olekdia.groups.io
DW:


Hello Mr Rogal!

Sorry for your experience! Please send me your order number so I can check its status.